How to set up and use Bell Mobility Message Centre voicemail

Message Centre is a voicemail service that takes messages when you can’t answer your mobile phone. You can access your voicemails by calling into your mailbox or via MMS (multimedia messaging service), which delivers the audio files directly to your phone. Learn more about Voicemail via MMS .

The service is available in two versions, Message Centre and Message Centre Lite, with the following features:

Airtime, long distance and roaming charges may apply when you access your voice mailbox using your mobile phone. If you change voicemail services, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.

How to set up your Bell Mobility voicemail mailbox

For Home phone, see Call Answer.

Finding your default/temporary voicemail password

Your default or temporary voicemail password can be found on the front page of your Critical Information Summary/Service Agreement.

1. Log in to MyBell.
2. Select your Mobility profile under Service Profile/Profile – Services.
3. Select View my service agreements.

The first time you use Message Centre, you’ll be asked to set up your voicemail mailbox.

1. Access your voicemail mailbox by pressing and holding the 1 key on your mobile phone.
2. Follow the prompts to record your name.
3. Choose your greeting:
   • Press 1 to use the standard greeting
   • Press 2 to record a personal greeting.
4. Choose your password option:
   • Press 1 to turn skip password on.
   • Press 2 to turn skip password off and set up a password.
5. Your Message Centre service is now activated.

Important information

• For security purposes, it is recommended that you create a personal password and enter it each time you access your voicemail (i.e., turn off the “skip password” option).
• Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
• To access your voicemail from a different phone, such as your home phone, you’ll need to set up a password.

How to access and manage your Bell Mobility voicemail mailbox recordings

You can access your voice mailbox from any mobile or regular touchtone phone. Airtime, long distance and roaming charges may apply when you access your mailbox using your mobile phone.

From your mobile phone

1. Press and hold the 1 key.
2. Enter your password (if applicable).

Accessing your voicemail from an iPhone with Dual SIM

The voicemail message waiting indicator, represented as a red dot on your voicemail icon, shows that you have an unheard voicemail message from your primary line. The secondary line does not have a voicemail message waiting indicator.

To check for voicemail messages on your secondary line:

1. Change the dial pad to the secondary line.
2. Press and hold the 1 key to access your secondary line’s voicemail.
3. If a password has been set, you may be asked to enter it.

Or, you can change the primary line on your iPhone:

Go to Settings > Cellular > Default Voice Line to change your primary line.

The following charges will apply:

• Within your local calling area: airtime
• Outside your local calling area: airtime + long distance
• Outside of the Bell network: roaming charges

From landline and other phones

1. Dial your 10-digit mobile number.
2. Press the # key to interrupt the greeting.
3. Enter your password.

For applicable charges, please check with your service provider.